{"platform":"LegacyCore","description":"Frequently Asked Questions about LegacyCore Insurance Platform","faqs":[{"id":1,"question":"What is LegacyCore?","answer":"LegacyCore is an AI-powered insurance management platform specifically designed for insurance agents selling final expense life insurance. It combines application management, AI voice customer service, commission tracking, and analytics in one comprehensive platform. Built by LEGACYCORE LLC, it helps agents automate routine tasks, provide 24/7 customer service, and grow their insurance business with data-driven insights.","category":"Platform Overview"},{"id":2,"question":"How does the AI customer service work?","answer":"LegacyCore uses ElevenLabs voice AI technology to make and receive phone calls on behalf of insurance agents. The AI can handle customer inquiries, provide policy information, qualify leads, and schedule appointments using natural conversation. All calls are transcribed in real-time with 95%+ accuracy, and sentiment analysis helps identify customer concerns. Agents can monitor calls live and intervene if needed via WebSocket communication.","category":"AI & Technology"},{"id":3,"question":"Who uses LegacyCore?","answer":"LegacyCore is used by three main user types: (1) Insurance Agents who manage applications, track commissions, and use AI tools for customer service, (2) Agency Managers who oversee teams, monitor performance, and ensure quality, and (3) Platform Administrators who manage users, configure system settings, and maintain the platform. The platform is designed specifically for licensed insurance professionals selling final expense life insurance in the United States.","category":"Platform Overview"},{"id":4,"question":"What types of insurance does LegacyCore support?","answer":"LegacyCore is specifically optimized for Final Expense Life Insurance, which is a type of whole life insurance designed to cover end-of-life expenses. The platform supports multiple insurance carriers, product types, and commission structures commonly used in the final expense insurance market.","category":"Platform Overview"},{"id":5,"question":"How secure is LegacyCore?","answer":"LegacyCore implements enterprise-grade security including: Row-Level Security (RLS) in the database ensuring users only access their own data, bcrypt-hashed API keys, comprehensive Content Security Policy (CSP) headers, webhook signature verification for all external integrations, and compliance with TCPA, HIPAA, SOX, and GDPR regulations. All data is encrypted in transit and at rest.","category":"Platform Overview"},{"id":6,"question":"Can I import my existing applications into LegacyCore?","answer":"Yes, LegacyCore includes an enterprise-grade bulk import system that supports CSV uploads with intelligent field mapping. The system recognizes 60+ different field name variations and achieves a 99%+ import success rate. You can validate your import before committing it, and detailed error reports help you fix any issues. This makes migrating from legacy systems straightforward and reliable.","category":"Platform Overview"},{"id":7,"question":"What AI providers does LegacyCore support?","answer":"LegacyCore primarily uses ElevenLabs for voice AI customer service, providing the most natural conversational experience. The platform also supports integration with other AI providers including Anthropic Claude, OpenAI GPT, Google Gemini, Mistral, xAI, and Perplexity for various AI-powered features like email analysis and text processing.","category":"Platform Overview"},{"id":8,"question":"How does commission tracking work?","answer":"LegacyCore automatically calculates commissions based on configurable rules including carrier-specific rates, product type, premium amount, and agent performance tier. The system tracks earned commissions, pending commissions, and paid commissions with full audit trails. Managers can override commission rates when needed, and agents have complete visibility into their earnings through detailed dashboards and reports.","category":"Features"},{"id":9,"question":"Is LegacyCore mobile-friendly?","answer":"Yes, LegacyCore is built with a mobile-first design approach. All interface elements meet the 44px minimum touch target requirement for mobile usability. The platform works seamlessly on smartphones and tablets, allowing agents to manage their business from anywhere. The responsive design adapts to all screen sizes while maintaining full functionality.","category":"Platform Overview"},{"id":10,"question":"What kind of analytics does LegacyCore provide?","answer":"LegacyCore provides comprehensive analytics including: agent performance metrics (applications, approvals, conversion rates), AI interaction quality scores, revenue forecasting with predictive analytics, pipeline visibility and aging analysis, team leaderboards and benchmarking, commission tracking and trends, customer sentiment analysis from AI calls, and system performance monitoring. All dashboards update in real-time via WebSocket connections.","category":"Platform Overview"}],"categories":["Platform Overview","AI & Technology","User Roles","Features","Security & Compliance","Data Management","Integrations","Pricing & Support"],"relatedResources":[{"type":"Feature Catalog","url":"/api/aeo/features","description":"Complete feature list and capabilities"},{"type":"AI Manifest","url":"/legacycore-ai-manifest.json","description":"AI plugin manifest for LLM integration"}],"metadata":{"lastUpdated":"2026-04-11T01:45:24.861Z","totalQuestions":10,"version":"1.0","format":"AEO-FAQ","purpose":"Machine-readable FAQ for AI/LLM question answering","schema":"https://schema.org/FAQPage"}}